Edd Bank of America Debit Card Login
SAN FRANCISCO (KPIX 5) — Something very scary is happening to thousands of unemployed Californians who receive their government benefits through a Depository financial institution of America debit carte du jour – their accounts are getting drained past fraudsters.
Bank of America has an exclusive contract with the State of California to handle Employment Development Department (EDD) benefits through special debit cards. Nigh a month ago, we started hearing from people who take lost thousands of dollars they desperately need.
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"My heart dropped. I was scared, y'all know," said Tatiana Solorzano, withal traumatized by a hack attack that happened a month ago. "I idea they were going to practise it again!"
Solorzano, a single mother, receives her unemployment benefits through a Bank of America debit card and says a few weeks ago, at that place was a foreign transaction on her account from another depository financial institution showing just zeros.
"It happened the second day, then again the third twenty-four hours. Once it was the third twenty-four hours they were finally able to hit my account for $1,003," said Solorzano. "Rent was due October second, you know, I was like, 'Oh my God, that coin got pulled out right when my hire is due!'"
Others nosotros spoke to had the same thing happen. "I went to the bank to withdraw money from my EDD account and information technology said I had reached my daily limit," said Brandon Birkhofer. He told united states of america the fraudsters pulled coin out of his business relationship 5 days in a row – he'due south out $5,000.
Gail Goertzen lost $4,000. "From the ATM at Banking concern of America, $1,000 was fatigued four days in a row," said Goertzen.
Then in that location'southward Heather. She found out her debit card was compromised through a text message from Bank of America "… asking me if I had used my card in Las Vegas. Obviously I didn't, then I replied no," said she said.
Right afterwards she got locked out of her business relationship, which had about $iv,000 in it.
"Your whole account is frozen, frozen flow. You can't become your own money," said Heather.
Bank of America California EDD debit card. (CBS)
Bank of America turned down our request for an interview but told the states it is working closely with EDD in an aggressive effort to fight fraud. EDD didn't want to talk to us either simply confirmed it knows of 350,000 people whose EDD debit card accounts have been frozen due to suspected fraud.
"The most likely scenario is that in that location was a data alienation," said Steve Morang, a certified fraud examiner with San Francisco-based bookkeeping business firm Frank, Rimerman and Company.
"The fraudsters were able to capture the information of those cards, of those people, their accounts, the card numbers, and any other information they needed, in guild to produce a duplicate menu," said Morang.
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He suspects a large criminal enterprise is backside the fraud attack, that appears to take involved ATMs all over Southern California and Nevada. "This is a massive operation, considering these are physical cards that have to be printed, and and so somebody has to go to those ATMs everywhere," said Morang.
He says the fraudsters tin can buy your secret pin number on the dark web. And he says the EDD cards brand stealing your data specially easy, because unlike regular debit cards, they don't have a chip.
"Past having the fleck, you accept your information that'due south on the card encrypted in the chip and it makes it more than hard to duplicate the cards," said Morang. "Whereas the magnetic strip, that'southward 30-, 40-yr-erstwhile engineering science."
"Banking concern of America gets paid from the state to take intendance of this, so the fact that we don't have a bit information technology but signals to me that we are not as of import as their other clients," said Goertzen.
The victims we spoke to say filing a fraud merits with Depository financial institution of America made them feel similar 2d-class citizens, because unlike regular bank customers they had to go through a separate department.
"I was on the telephone for seven-and-a-half hours, disconnected every fourth dimension. Yous get to the signal where you lot are simply exhausted," said Heather.
"I am worried about my future. Someone'south got my information, multiple people probably, they have to fix it!" said Birkhofer.
Even worse, but days after finally filing their fraud claims came letters from Bank of America that appeared to deny them, saying, "Your claim has been closed because nosotros believe your account has been the subject of fraud or suspicious action."
"That'due south not fair, because they really didn't look into my instance," said Solorzano. "It was the little bit of coin that I did have left, that I was saving, it's all that I have."
Since KPIX 5 submitted the names of 11 fraud victims to Banking company of America the bank has applied credits to 5 of them, including everyone interviewed in this written report. A spokesperson told us other claims will be assessed on a case-by-case basis.
Interestingly, when we asked Banking concern of America why the EDD debit cards don't accept chips a spokesperson suggested nosotros inquire EDD. We are nonetheless waiting for a response from the state and will continue you posted.
BANK OF AMERICA STATEMENT
Bank of America says in that location has been no data alienation on their terminate and says it is working closely with EDD in an aggressive try to fight fraud. Bank of America and EDD are request any cardholder who is uncertain on why a debit to their business relationship occurred to call the number on the dorsum of their card (i.866.692.9374).
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EDD Data ON DEBIT CARD FRAUD
Edd Bank of America Debit Card Login
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Source: https://sanfrancisco.cbslocal.com/2020/10/29/fraudulent-charges-appearing-on-bank-of-america-edd-debit-cards-350000-unemployed-californians/
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